Community Services Office - CSO Hot Springs

Address: P.O. Box 1175
Hot Springs, AR - 71902
(501) 624-5724

About Community Services Office - CSO Hot Springs

Serves: Garland County

Arkansas community action agencies (CAAs) provide a variety of opportunities for low- to moderate-income Arkansans to increase their household stability and self-sufficiency levels. Low-income people are provided with opportunities to be engaged members of their communities through volunteerism and other civic activities. People with disabilities and senior citizens are provided with supportive and emergency services that help them maintain an independent living status. Infants, children and youths are provided with developmental services to enable them to reach their full potential.

Arkansas CAAs work with a network of community partners to provide opportunities to families and to improve the living conditions in low-income communities.

Services Provided:
Energy-Efficiency and Utility Assistance Programs
Utility costs for low-income households consume a considerable amount of their monthly incomes. Increased energy-efficiency for these households not only lowers their utility costs, but also lowers energy consumption.

The Arkansas community action agencies provide utility assistance to low-income households through the federally-funded Low-Income Home Energy Assistance Program (LIHEAP). This program operates on a first come-first served basis.Funding is limited.

LIHEAP Regular Assistance Program
Provides payment of a fixed-benefit based upon household monthly income and size. Income guidelines are revised annually. Generally, LIHEAP benefits are paid directly to the utility companies on behalf of the applicant. Qualified households can receive assistance once per program.

LIHEAP Crisis Intervention Program
Provides assistance to low-income households to avoid disconnection or to restore service following disconnection. State policy determines the maximum amount of assistance available per household. Benefits are paid directly to utility companies. Qualified households can receive assistance once per program. A copy of a shut-off notice is required.

Information Needed to Apply:

- Proof of residency
- Proof of income for all household members and from all sources that was received during the month prior to applying for assistance Proof of income may include:
- Copies of check stubs showing pre-tax wages from full-time, part-time, or self-employment
- Statement from Employment Security Department for all unemployed adult(s)
- Statement from Office of Child Support Enforcement, if one or more natural parents are not in the household
- Copy of award letter or bank statement showing automatic deposits of Social Security, SSI, Veteran's Administration, or other pensions or disability payments
- Identifying information for all household members (names, dates of birth, social security numbers) o Copy of utility bill

Question & Answers (9)

  • User replied on Friday, May 20, 2022:

    Make an appointment

  • User replied on Friday, May 20, 2022:

    Very good.

  • User replied on Friday, May 20, 2022:

    Very quickly

  • User replied on Friday, May 20, 2022:

    For winter months is April.

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User Reviews

Reviews of Community Services Office - CSO Hot Springs
  • Aug 12, 2019

    My name is christina I really need help to pay my electric bill on 8_19-19 disconnection i get 2 kids i really need help. thank yall so much god blessed

  • Dec 26, 2019

    When can I get utility assistance again

  • Aug 4, 2020

    Need help with the rest of my rent

  • Feb 5, 2021

    Trying to find out when or how to get help with energy bill. Can't get anyone to answer phone.

  • Mar 3, 2021

    I turned in my application 6 weeks ago. I'm getting ready to receive cut off notice on electric.

  • Apr 8, 2021

    I am needing a LIHEAP application & instructions to submit electronically or by fax. I have had previous applications in years past, as I am disabled with low income.

  • May 20, 2021

    Good Day CSO, I am looking for programs that will assist me with home repair for some things around my house. My front window for heating/cooling efficiency as well as other home repair programs. Any information is greatly appreciated. Sincerely,

  • Jul 27, 2021

    Is IHEAP the only way to apply for assistance on my Entergy bill?

  • May 20, 2022

    It is very helpful to me.

  • Aug 11, 2022

    I have filled out the application on my computer. Where or how do I send it in to?