You are required to make an appointment for ALL services before completing

Applications completed without an appointment will not be accepted for processing. Appointments can only be made for the county where your residence is located.  You can make an appointment through the Online Appointment Scheduler or call 904-362-8052. The appointment line is available 24 hours, 7 days a week. Appointments can be scheduled up to 14 calendar days in advance. A live operator will be available for customers who require assistance between the hours of 10 a.m. - 5:00 p.m. Eastern Standard Time. Language accommodations will also be available. A NFCAA representative will contact each individual on the designated appointment day and time to conduct the intake process over the phone. This process addresses the following:

    Assist individuals that are unable to fill out the online application
    Setup a day and time for individuals to drop off/scan required documents in the designated office
    Provide any additional assistance to the individuals
    Eligibility of services/programs


Visit this website to start the process: https://www.nfcaa.org/utility-assistance/index.html